Cancer Patient Navigation
What is a cancer patient navigator?
A patient navigator is a trained professional who helps cancer patients understand their diagnosis, coordinate treatment, find financial assistance, arrange transportation, access mental health support, and navigate the healthcare system. Most cancer centers in Washington offer free navigation services.
How do I find a patient navigator in Washington?
Ask your oncology team for a navigator referral. Call the American Cancer Society at 1-800-227-2345 or CancerCare at 1-800-813-4673. Major cancer centers like Fred Hutch, Swedish, and Providence have dedicated navigation programs. Cancer Support Hub can also connect you to local navigators.
Are patient navigator services free?
Yes. Patient navigation services are free at most cancer centers and hospitals. Nonprofit organizations like the American Cancer Society and CancerCare also provide free navigation services. There is no cost to you, regardless of your insurance status.
What can a patient navigator help me with?
Navigators help with understanding your diagnosis and treatment options, scheduling appointments, finding financial assistance, connecting to housing and transportation resources, accessing mental health support, translating medical information, and communicating with your care team.
Is a patient navigator the same as a social worker?
Not exactly. While social workers focus on emotional support and connecting patients to community resources, navigators focus specifically on removing barriers to cancer care — including scheduling, insurance issues, treatment coordination, and system navigation. Many cancer centers have both.
Can patient navigators help with insurance problems?
Yes. Many patient navigators are trained to help with insurance questions, including understanding coverage, filing appeals for denied claims, finding assistance programs, and connecting you with insurance counselors. They can also help you apply for Apple Health or marketplace plans.